Eversana Hiring Life Science graduate – Medical Information Coordinator Post

Medical Information Coordinator Post – Jobs for Life Science Graduate

Eversana is actively seeking a dedicated and motivated Life Science graduate for the position of Medical Information Coordinator. In this role, you will play a crucial part in the healthcare industry by ensuring accurate and timely dissemination of medical information. If you’re passionate about healthcare and possess a life science background, this opportunity offers a fulfilling and impactful career path. Join us at Eversana and make a difference in the world of medical information management.

Job Title: Medical Information Coordinator

Company: Eversana

Employment Type: Full-Time

Location: San Diego, CA

Essential Qualification: 

• Education: Life sciences degree, post-secondary education in a healthcare-related field, or equivalent healthcare credentials.­
• Experience and/or Training: Strong clinical background and excellent verbal/written communication skills. Strong healthcare background and excellent verbal/written communication skills.

Preferred Qualification:

• Education: Associate, Bachelor’s, or Master’s Degree from an accredited college or university.
• Licenses/Certificates: Pharmacy Technician, Medical Technician, Registered Nurse (RN), License Practical Nurse (LPN)/License Vocational Nurse (LVN), Emergency Medical Technician (EMT) or equivalent licensure.
• Experience and/or Training: Minimum 2 years of work experience in the clinical setting, pharmaceutical industry, or equivalent. Experiences in a Contact Center.
• Technology/Equipment: Technology proficiency in the areas of telephony, Medical Information database, Microsoft Office, and video conference platforms.
• Knowledge: Therapeutic expertise. Ability to critically evaluate medical literature. Medical Information contact center systems and processes.
• Experience in Drug Information or a specialty area, particularly in Oncology, Hematology, Immunology, rare disease, Neurology, Cardiology, or other specialty.
• Positive Attitude and Energy: Exhibits an upbeat attitude, a genuine interest in others and a sense of humor. Energizes others and heightens morale through her/his attitude.
• Communication Skills: Possesses the ability to develop and articulate ideas and information that generate understanding and create a climate that motivates and encourages others to participate.
• Innovator: Transforms creative ideas into original solutions that positively impact the company’s performance.
• Highly Principled: Proves to be a professional of unquestionable integrity, credibility and character who demonstrates high moral and ethical behavior.

Job Description: Jobs for Life Science Graduate

• Medical Information plays an important role in post-marketing handling of adverse events and product complaints.
• As a functional member of the Medical Information Contact Center (MICC) team, this position delivers industry-leading services, which include Contact Center staffing for responding to product information requests as well as identifying and handling of adverse events and/or product quality issues.
• This position requires clinical and therapeutic knowledge, critical and analytical thinking, and a customer/patient-centric approach.
• Medical Information Coordinators typically support multiple pharmaceutical clients, multiple products, and multiple therapeutic areas.

Essential Duties and Responsibilities:

Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by:

Medical Information Support

• Respond to unsolicited medical information inquiries from physicians, pharmacists, nurses, and other health care professionals, consumers, and payers. Use medical information skills and approved responses to process unsolicited medical inquiries.
• Identify adverse events and product complaints during interactions with customers. Perform intake sufficient to generate adverse event and product complaint reports in compliance with EVERSANA-MICC and client standard operating procedures. Knowledge of FDA’s post-marketing adverse event reporting regulations and safety terminology. Ability to make accurate assessments regarding what information needs to be obtained and the level or depth of information to be collected.
• Utilize writing skills for adverse events and product complaint narratives during intake as well as documentation of medical inquiry.
• Handle requests across multiple channels and platforms (phone, email, CRM, chat, etc.)
• Coordinate processes necessary for responding to product quality-related complaints. This process may involve interactions with personnel in the following departments: Quality Assurance, Regulatory Affairs, and the complainant.
• Maintain product, therapeutic area, and client-specific requirements knowledge.
• Ensure good documentation, high quality, and excellent customer service.
• Staffing at scientific medical affairs booths.
• On-call responsibilities on an as-assigned basis.
• All other duties as assigned.

Expectations of the Job:

• Metrics: Maintain and contribute toward process improvement which positively impacts metrics associated with activities of the Medical Communications l Contact Center; metrics are subject to change annually or more often as deemed necessary.
• Customer Services: Maintain and improve customer services associated with activities of the Medical Information Contact Center.
• Hours: Able to work full time and be flexible with work scheduling as required by clients and management.
• Travel: In general, this position does not travel; however, the incumbent may need to be able to travel up to 10%.

Physical/Mental Demand: Jobs for Life Science Graduate

The physical and mental requirements along with the work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.

Office: While performing the essential functions of this job the employee is frequently required to reach, grasp, stand, and/or sit for long periods of time (up to 90% of the shift), walk, talk, and hear; occasionally required to lift and/or move up to 25 pounds. The noise level in the work environment is usually moderately quiet, with frequent interruptions and multiple demands.

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